Shipping FAQs

Where do you ship from?
All products are made to order and shipped directly from our production partners. This allows us to offer a curated selection without holding excess inventory.

How long does processing take?
Because each item is made specifically for you, processing typically takes 2 to 5 business days before shipment. During busy seasons, production times may be slightly longer.

How long does shipping take?
Shipping times vary depending on your location.

Canada and United States: typically 3 to 10 business days after production.
International orders: typically 7 to 21 business days after production.

Delivery times are estimates and may vary due to customs or carrier delays.

Will I receive tracking information?
Yes. Once your order ships, you will receive an email with tracking details so you can monitor delivery.

Will items arrive separately?
If you order multiple items, they may ship separately depending on product type and production location. You will receive tracking information for each shipment.

Are customs fees included for international orders?
International customers are responsible for any customs duties, taxes, or import fees charged by their country.

What if my order is delayed?
While most orders arrive within the estimated timeframes, carrier delays can occur. If your order has not arrived within 14 days of the estimated delivery date, contact us at [your email address] and we will assist.